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Home Quality Statement

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Quality Statement

Business Goal

To get it right first time, every time and strive to exceed customer expectations whenever possible.

 

Business Principles

Quality derives from a staff commitment to service and excellence. This belief is stated as business principles:-

 

Customer Focus

Customer requirements come first. Quality begins and ends with the customer and we strive to always satisfy their needs. This is reflected in our flexibility - both as individuals and as an organisation.

 

Relationships

We build mutually beneficial relationships with customers and suppliers.

 

Innovation

We search for, design and supply creative products and services.

 

Teamwork

Our Employees work together as a team to satisfy our customers.

 

Process Emphasis

We focus our Employees on practical processes to ensure consistent results.

 

Continual Improvement

Through management review of our Business Management System we aim to continually improve business performance, processes, products and services.

 

Employee Development

Through active mentoring we create a culture where staff have the skills and are empowered to take responsibility for the results of their actions which contributes to the success of the Company.